Privacy Policy

1. Introduction

GhostLabz Consulting (“we,” “us,” “our”) respects your privacy. This policy explains what information we collect through ghostlabz consulting.com and in the course of providing our marketing services, how we use it, who we share it with, and what rights you have.

By using our website or engaging our services, you agree to the practices described here.

2. Information We Collect

Information you give us directly

  • Name, email address, phone number, company name, and job title
  • Billing and mailing address
  • Project details, business goals, and any information you share during consultations
  • Correspondence with us by email, phone, form, or chat

Information collected automatically

  • IP address, browser type, operating system, and device information
  • Pages viewed, time on site, referring URL, and click behavior
  • Cookies, pixels, and similar tracking technologies (see Section 6)

Payment information

Payments are processed by third-party payment processors. We do not collect or store full payment card numbers on our systems. We receive limited transaction details such as the last four digits of the card, the amount, and the transaction status.

Client account access

When you engage us for services, you may grant us access to your business accounts and systems, including advertising platforms, analytics properties, content management systems, hosting environments, CRM tools, and business listings. We access these only to perform the services you have requested.

3. How We Use Your Information

We use the information we collect to:

  • Provide, manage, and improve our services
  • Respond to inquiries and prepare proposals
  • Invoice you and process payments
  • Communicate about projects, schedules, and deliverables
  • Send marketing emails, newsletters, and offers (you may unsubscribe at any time)
  • Measure the performance of our own website and marketing
  • Detect and prevent fraud, abuse, and security incidents
  • Comply with legal, tax, and accounting obligations

We do not sell your personal information.

4. Data We Process on Behalf of Clients

In delivering analytics, advertising, SEO, and web development services, we may process personal information belonging to our clients’ customers, visitors, or leads.

In those situations we act as a service provider or processor. Our client determines the purposes of processing, and we act on their documented instructions. If you are an end user of one of our clients and want to exercise your privacy rights, please contact that business directly. We will support our clients in responding to such requests.

Clients are responsible for maintaining their own privacy notices, obtaining any required consents, and ensuring lawful use of data they provide to us.

5. How We Share Information

We share information only as needed, and only with:

  • Service providers and subprocessors who support our operations, such as hosting, email delivery, analytics, CRM, project management, accounting, and payment processing vendors
  • Advertising and analytics platforms used to run and measure campaigns
  • Professional advisors including accountants, attorneys, and insurers
  • Legal and regulatory authorities where required by law, subpoena, or valid legal process
  • A successor entity in connection with a merger, acquisition, financing, or sale of assets

We require our service providers to protect information and use it only for the purposes we specify.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the site, remember preferences, analyze traffic, and measure advertising performance. These may include:

  • Essential cookies required for the site to function
  • Analytics cookies that tell us how visitors use the site
  • Advertising and remarketing pixels from platforms such as Google, Meta, and LinkedIn

You can control cookies through your browser settings. Blocking some cookies may affect site functionality. Where required by law, we present a consent banner before setting non-essential cookies.

We honor Global Privacy Control (GPC) signals where required by applicable law.

7. Marketing Communications

If you opt in, we may send you emails about our services, insights, and offers. Every marketing email includes an unsubscribe link. We may still send transactional messages related to active projects, invoices, and account matters.

8. Data Retention

We keep personal information only as long as needed for the purposes described in this policy, including to satisfy legal, tax, and accounting requirements and to resolve disputes. Client project files and business records are typically retained for 2 years after the end of the engagement, after which they are deleted or anonymized.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect information, including encrypted connections, access controls, and vendor review. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Know what personal information we hold about you
  • Access or receive a copy of that information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt out of the sale or sharing of personal information, or of targeted advertising
  • Opt out of profiling that produces legal or similarly significant effects
  • Withdraw consent where processing is based on consent
  • Not be discriminated against for exercising these rights

California residents (CCPA/CPRA), Texas residents (TDPSA), and residents of other states with comprehensive privacy laws may exercise these rights by contacting us at support@ghostlabzconsulting.com. We will verify your identity before responding and will reply within the timeframe required by applicable law. You may use an authorized agent to submit a request on your behalf.

EU, EEA, and UK residents (GDPR) also have the right to lodge a complaint with a supervisory authority. Our legal bases for processing are: performance of a contract, our legitimate interests in operating and marketing our business, your consent, and compliance with legal obligations.

11. International Transfers

We are based in the United States and process information there. If you access our services from outside the United States, your information will be transferred to and processed in the United States, which may have different data protection laws than your country. Where required, we rely on Standard Contractual Clauses or other approved transfer mechanisms.

12. Third-Party Links

Our website may link to third-party sites and tools that we do not control. This policy does not apply to them. We encourage you to review their privacy policies.

13. Children’s Privacy

Our services are directed to businesses and are not intended for anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

14. Changes to This Policy

We may update this policy as our practices or the law change. Updates take effect when posted, and the revised date appears at the top of this page. Material changes will be communicated by email or a notice on our website.

15. Contact Us

Questions, requests, or complaints about this policy:

GhostLabz Consulting Email: support@ghostlabzconsulting.com