Refund Policy

1. Overview

GhostLabz Consulting (“we,” “us,” “our”) provides professional marketing services, including web design and development, analytics, paid advertising management, search engine optimization, and related consulting. This policy explains when refunds are and are not available.

Because we sell services rather than physical goods, our refund terms are based on work performed rather than product returns.

2. Scope

This policy applies to all payments made to GhostLabz Consulting, including project fees, monthly retainers, deposits, hourly work, and one-time engagements. If you have signed a separate services agreement, statement of work, or master service agreement with us, the terms of that document control where they conflict with this policy.

3. Deposits and Onboarding Fees

Projects typically begin with a deposit or onboarding fee. This payment reserves your position in our schedule and covers discovery, planning, and account setup.

Deposits are non-refundable once work has begun. If you cancel in writing before any work has started, we will refund the deposit in full, less any third-party costs already incurred on your behalf.

4. Monthly Retainers and Recurring Services

Ongoing services (SEO, paid ads management, analytics, maintenance) are billed in advance on a recurring basis.

  • Retainer payments cover a defined service period and are non-refundable once that period has begun.
  • You may cancel a recurring engagement with 30 days’ written notice. Cancellation takes effect at the end of the current billing period.
  • We do not issue partial or prorated refunds for unused days within a billing period.
  • Deliverables completed during a paid period remain yours after cancellation, subject to any outstanding balance being paid in full.

5. Project and Milestone Work

Fixed-scope projects are billed by milestone or on a defined payment schedule.

  • Completed milestones are non-refundable.
  • If you cancel mid-project, you are responsible for all work performed up to the cancellation date, billed at our standard rates or at the proportional value of the milestone in progress.
  • Any amount you have paid in excess of work performed will be refunded within 14 business days.

6. Advertising Spend and Third-Party Costs

Advertising budgets are separate from management fees.

  • Funds spent on advertising platforms (Google, Meta, TikTok, LinkedIn, X, and others) are paid directly to those platforms and are not refundable by us.
  • Unspent ad budget held by us on your behalf will be returned or credited on request.
  • Third-party costs we purchase for you (domains, hosting, themes, plugins, licenses, stock assets, subscriptions) are non-refundable once purchased.
  • Management fees for the period in which ads ran are non-refundable regardless of campaign performance.

7. No Guarantee of Results

Marketing outcomes depend on factors outside our control, including market conditions, competition, platform algorithm changes, your product or pricing, and your own sales process.

We do not guarantee specific rankings, traffic volume, lead counts, conversion rates, revenue, or return on ad spend. Dissatisfaction with results is not, by itself, grounds for a refund. Our obligation is to perform the agreed services competently and in good faith.

8. Revisions and Rework

Design and development engagements include a defined number of revision rounds, stated in your proposal or statement of work. We will correct errors, defects, or work that does not match the approved scope at no additional cost.

Requests that fall outside the approved scope are treated as new work and quoted separately. A change of direction after approval is not grounds for a refund.

9. Requesting a Refund

To request a refund, email support@ghostlabzconsulting.com with:

  1. The name on the account and the invoice or receipt number
  2. The date and amount of the payment
  3. A description of the issue and the outcome you are seeking

We will acknowledge your request within 5 business days and aim to resolve it within 14 business days. Approved refunds are issued to the original payment method. Processing times vary by bank or card issuer.

10. Chargebacks

Please contact us before disputing a charge. Filing a chargeback without first attempting to resolve the matter with us may result in immediate suspension of services, and we reserve the right to recover the disputed amount plus any associated fees.

11. Late Payment and Suspension

We may pause work or suspend access to deliverables and accounts if an invoice is more than 15 days past due. Suspension for non-payment does not entitle you to a refund of amounts already paid.

12. Changes to This Policy

We may update this policy from time to time. The version in effect at the time of your payment governs that payment. Material changes will be posted on this page with a revised date.

13. Contact

GhostLabz Consulting Email: support@ghostlabzconsulting.com